Gary and his team have always done a great job for us from repairs through to installing a brand new system, Server, desktops, cabling and all!
Counter-Act supported our transition to Microsoft 365. We don’t have any in house IT support so we were nervous about the move, but Gary was amazing and took the time to guide us through the whole process and set-up our machines. 365 is allowing us to work more efficiently and effectively which means we have more time to dedicate to supporting our children and young people at Ride High.
Counter-Act Systems have been our choice of IT supply and support for over 10 years.
We recently built a new showroom and fully equipped it with a new IT infrastructure, which was to have a dedicated connection to our main office. Counter-Act helped every step of the way, managing everything from the phone system to the user PC’s – and of course our expectations! There were, inevitably, a few glitches, but they were on hand, pretty much 24/7 to help with these and keep the workflow in tact.
We have used Counter-Act for more than a dozen years and have always received excellent service. Recently we had been having lots of issues with our emails, our domain being black listed and our emails not being delivered. Counter-Act had previously recommended upgrading our email system, unfortunately we did not heed their proactive advice and waited until the problems arose. They immediately reacted to our ‘cry for help’ and within 24 hours had our whole office migrated over to Office 365 – needless to say we are now running at full capacity again with a full clean bill of health on our domain and email system!
They have been supplying us with hardware and software throughout the whole of that period and helped us grow our infrastructure, most notably when we had particularly specific needs for a new software project a few years back, where we needed a complete network and server upgrade. The team always responds to our needs, no matter how large or small, so that our IT uptime is second to none, enabling us to be worry free and just get on with running our business.
We have used Counter-Act Systems since we started our business back in 2018. We purchase all our hardware, software and services through them and they have always been on hand to help. Our business has grown rapidly, along with the infrastructure, which has been managed by the team, including our Office 365 / Sharepoint setup. Great service, great response, great pricing. Many thanks to the team